MsTel 10.0

MsTel by BTMS is a modern communications management platform that brings voice, messaging, and customer interactions together in one intuitive workspace. Built for reliability, security, and scale, it helps teams streamline workflows, shorten response times, and deliver consistent service across channels.

Key features:

• Omnichannel communications: Manage calls, SMS, email, and chat in one place with real-time notifications and a unified history.
• Intelligent routing and automation: Configure IVR menus, queues, auto-assignment, and schedules to reduce manual work and speed up resolution.
• Analytics and reporting: Track performance with live dashboards, drill-down metrics, and exportable reports for better decision-making.
• Integrations and APIs: Connect to your CRM, service desk, and billing systems. Use RESTful APIs and webhooks to automate processes.
• Security and control: Role-based access, encryption in transit and at rest, audit logs, and optional SSO to meet organizational policies.
• Flexible deployment: Available as a cloud-hosted service or on-premises to fit your IT requirements.
• User-friendly design: Clean interface, powerful search, and accessibility-minded controls to keep teams productive.

Ideal for customer support, sales outreach, appointment reminders, and operational alerts, MsTel scales from small teams to enterprise environments without adding complexity. Backed by BTMS expertise and support, it gives organizations a dependable foundation for smarter, faster customer communication.

MsTel is developed by BTMS. The most popular versions of this product among our users are: 9.5, 9.6, 9.8, 9.9 and 10.0. The names of program executable files are Mstel.exe, PC2Phone.exe.

You can check SigmaTel Audio, Master Tel, U-Tel Phone and other related programs like Alvi Tel at the "download" section.